Refund Policy

We want you to feel confident ordering from CareerPrep NG. This policy explains when refunds are available.

Before work starts

If your order is paid but our team has not yet started reviewing it (status Paid or Received), you can request a full refund.

After work has started

Once your order is In Review or later, work has begun and refunds are assessed case by case. If something isn't right, tell us — we'll first offer a revision to address specific, reasonable feedback.

What is not grounds for a refund

• Not receiving interviews or job offers. Resume optimization does not guarantee employment outcomes.
• Changing your target role after the work is completed (we can discuss a new order).

Duplicate or failed payments

If you were charged more than once for the same order, or charged for an order that could not be processed, we will refund the extra payment in full.

How to request a refund

Email support@careerprep.ng with your order number (for example RO-2026-XXXXXX). Approved refunds go back to the original payment method through Paystack. Timing depends on your bank or card provider.